Discover valuable resources and information for all your plumbing, HVAC, and fire protection needs in Rochester, NY with Ryan Plumbing & Heating. Our business is dedicated to providing top-notch services and solutions to ensure the comfort, safety, and efficiency of your residential or commercial space.

You Have Questions. We Have Answers.

Part of our commitment to providing the best service is being as transparent as possible. We are here to educate you on what we are doing step by step throughout the process. We want to reassure you that you are in the best hands when you trust us with your plumbing, HVAC, fire protection, and home comfort solutions needs. There is no such thing as a bad question! We have compiled some of our frequently asked questions below. If you have a question that hasn’t been answered, don’t hesitate to give us a call!


I think I have a leak. What should I do?

If you see water, go back to the nearest shutoff valve and try to isolate the line. This will help to slow or stop the water flow.

My sump pump has failed. What should I do?
If the basement isn’t flooded check the power to the pump. Try plugging in something different to the outlet. Check the float on the pump to verify if it’s stuck.
My water heater is leaking. What should I do?
Turn the valve to the water heater off to stop the water flow. Turn the gas supply off to the tank, if you’re able to do this safely. Call us if you need assistance.
My sink is draining slow. What should I do?
Remove “pop up” from the drain and discard any buildup in the line.

Fire Protection

Why do I need a sprinkler inspection?
They are required by NFPA and the insurance companies to ensure proper operation. Your insurance company can deny your coverage if you aren’t compliant.


I am having problems with my furnace. What should I do?
Here are a few things that you can check on your own.
Check the air filter. If it’s dirty, you need to replace it.
Check your thermostat batteries and replace them if they aren’t working anymore.
Check your airflow by holding your hand near the vent. If your furnace filter and thermostat batteries don’t need to be changed, it’s time to call a professional.
I am having problems with my AC. What should I do?
First check your thermostat batteries and replace them if they aren’t working anymore. Also, check your airflow by holding your hand near the vent. If your filter and batteries don’t need to be changed, it’s time to call a professional.

0% APR for up to 60 months*

with equal payments. See terms below.

Subject to credit approval. Alternate options available.


    Buy today, pay over time with the Wells Fargo Home Projects® credit card issued with approved credit by Wells Fargo Bank, N.A.. That way, you can invest in your home’s comfort or respond to an unexpected heating and cooling need without breaking your monthly budget.

    With approved credit from Wells Fargo, you’ll enjoy:

    • Convenient monthly payments
    • Flexible financing options
    • Easy online account management

    Plus, by taking advantage of financing, you won’t use up your existing funding sources, like a home equity line of credit, other credit card or bank account. They’ll still be available when you need them.

    Please contact us to find out which financing options are available to you, or to learn about special financing promotions.

    *The Wells Fargo Home Projects credit card is issued by Wells Fargo Bank, N.A., an Equal Housing Lender. Special terms for apply to qualifying purchases charged with approved credit. The special terms APR will continue to apply until all qualifying purchases are paid in full. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 05/05/2022 and is subject to change.

    For current information, call us at 1-800-431-5921. Monthly Payment is based on purchase price alone excluding taxes (and installment charges). Credit purchases subject to credit approval. Other transactions may affect the monthly payment.

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    Ryan Plumbing & Heating
    11 Comfort Street, Rochester, NY 14620

    P: 585-232-5555 | E:

    Hours: Open 24 Hours A Day

    *Emergency Services Available

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    Company name: Ryan Plumbing, Heating, Air Conditioning and Fire Protection, LLC